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Yuu Electronics

Shop Location: Mega Trade Centre, Luthuli Avenue

Shop Number 46-49

Nairobi, Kenya

Email:

info@yuuelectronics.shop

support@yuuelectronics.shop

Quick links

About Us
Contact Us
Privacy Policy
Extended Warranty
Terms and Conditions
Shipping and Return Policy

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About Yuu Electronics

Your trusted technology partner since 2014

Our Mission: To make cutting-edge technology accessible to everyone across Kenya, providing authentic products, exceptional service, and unmatched value to our customers.

Our Story

Founded in 2014 in the heart of Nairobi, Yuu Electronics began as a small family business with a big vision: to bridge the gap between advanced technology and everyday Kenyans.

Our Values

🛡️

Authenticity

We guarantee 100% genuine products with full manufacturer warranties.

⚡

Speed

Same-day delivery in Nairobi, nationwide shipping within 24-48 hours.

💰

Value

Competitive pricing and regular promotions ensure you get the best deals.

🤝

Service

Expert advice, professional support, and comprehensive warranty services.

Contact Yuu Electronics

We're here to help you with all your technology needs

Get In Touch: Our friendly and knowledgeable team is ready to assist you with product inquiries, technical support, orders, and any other questions you may have.

Contact Methods

📱

Phone & WhatsApp

Main Line: +254 768463100

WhatsApp: +254 768463100

Available: Monday - Sunday, 8:00 AM - 8:00 PM

Quick responses, expert advice

✉️

Email Support

General Inquiries: info@yuuelectronics.shop

Corporate Sales: corporates@yuuelectronics.shop

Technical Support: support@yuuelectronics.shop

Warranty Claims: warranty@yuuelectronics.shop

Response within 2-4 hours

🏪

Visit Our Store

Address: Mega Trade Centre Ground Flour Shop 46-49
Luthuli Avenue
Nairobi, Kenya

Landmark: Near The The National Archives

Experience products hands-on

🌐

Social Media

Instagram: @yuuelectronics

TikTok: @yuuelectronics

Twitter/X: @yuuelectronics

Facebook: Yuu Electronics Kenya

Follow for deals and updates

📍 Store Location & Directions

Full Address: Mega Trade Center, Ground Floor, Shop 46-49
Luthuli Avenue, Nairobi CBD
P.O. Box 12345-00100, Nairobi

How to Find Us:

From Moi Avenue: Head east on Haile Selassie Avenue, turn left on Luthuli Avenue
From River Road: Head south on Luthuli Avenue, we're on your right
Public Transport: Alight at Railways Bus Station, 3-minute walk to our store

Business Hours

Store Hours

Monday - Saturday:
8:00 AM - 7:00 PM

Sunday:
9:00 AM - 6:00 PM

Customer Support

Phone & WhatsApp:
8:00 AM - 8:00 PM Daily

Email:
24/7 (2-4 hour response)

Delivery Service

Order Processing:
8:00 AM - 6:00 PM

Same-Day Delivery:
Orders by 3:00 PM

Department Direct Lines

Sales Team

Mobile 1: 0768463100
Mobile 2: 0768463100
Product inquiries, quotes

Technical Support

Mobile: 0768463100
Setup, troubleshooting

Shipping & Logistics

Mobile: 0768463100
Delivery tracking, issues

Repairs & Warranty

Mobile: 0768463100
Service appointments

Corporate Sales

Mobile: 0768463100
Email: corporates@yuuelectronics.com
Bulk orders, B2B

Quick Help

Product Information: Call our sales team or check our website
Order Status: WhatsApp us with your order number
Technical Issues: Email support@yuuelectronics.com with device details
Warranty Claims: Visit our store with purchase receipt and device
Returns/Exchanges: Contact us within 14 days of purchase
Corporate Purchases: Email corporates@yuuelectronics.com for special pricing

Emergency Contact

After Hours Emergency: For urgent technical issues or delivery emergencies, WhatsApp us at +254 768463100. We'll respond as soon as possible.

We Value Your Feedback: Your experience matters to us. Whether you have a compliment, complaint, or suggestion, we want to hear from you. Contact us through any of the above channels and help us serve you better.

Privacy Policy

Last updated: September 2025

Your Privacy Matters: Yuu Electronics is committed to protecting your personal information and respecting your privacy rights. This policy explains how we collect, use, and safeguard your data.

1. Information We Collect

1.1 Information You Provide Directly

Account Information: Name, email address, phone number, date of birth
Purchase Information: Billing and delivery addresses, payment preferences
Communication Data: Messages, emails, chat conversations, support requests
Profile Information: Product preferences, wish lists, reviews and ratings
Identity Verification: National ID or passport details for high-value purchases

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent, click patterns, search queries
Location Data: General location based on IP address for delivery estimates
Cookies and Tracking: Website preferences, shopping cart contents, login status

2. How We Use Your Information

Order Processing: Process purchases, handle payments, arrange deliveries
Customer Service: Respond to inquiries, resolve issues, provide technical support
Account Management: Create and maintain user accounts, manage preferences
Marketing: Send promotional emails, special offers (with consent)

Privacy Commitment: Your trust is essential to our business. We are committed to transparency, security, and respecting your privacy rights. If you have any questions or concerns, please don't hesitate to contact us.

Terms and Conditions

Last updated: September 2025

Important Notice: By using our website and services, you agree to be bound by these terms and conditions. Please read them carefully.

1. Company Information

Business Name: Yuu Electronics
Location: Luthuli Avenue, Nairobi, Kenya
Contact: +254 768463100
Email: info@yuuelectronics.com

2. Acceptance of Terms

By accessing and using our website, making purchases, or engaging with our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

3. Products and Services

We strive to provide accurate product descriptions, specifications, and pricing
Product images are for illustration purposes and may vary slightly from actual products
All products are subject to availability
We reserve the right to modify or discontinue products without prior notice

4. Payment and Delivery

We accept M-Pesa, bank transfers, and cash on delivery
Same-day delivery available in Nairobi
Nationwide delivery within 24-48 hours
Free delivery for orders above KSh 5,000 within Nairobi

Agreement: By continuing to use Yuu Electronics services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

Extended Warranty Policy

Comprehensive protection for your electronics

Protection You Can Trust: Our extended warranty provides comprehensive coverage beyond manufacturer warranties, giving you peace of mind for your valuable electronics.

1. Warranty Coverage Overview

1.1 Standard Manufacturer Warranty

Smartphones: 12-24 months manufacturer warranty
Laptops/Computers: 12-36 months depending on brand
Audio Equipment: 12-24 months manufacturer warranty
Accessories: 6-12 months manufacturer warranty

1.2 Extended Warranty Plans

Essential Plan: 12 months extension - 8% of product value
Comprehensive Plan: 24 months extension - 15% of product value
Premium Plan: 36 months extension - 22% of product value

2. What's Covered

Hardware malfunctions due to normal use
Manufacturing defects
Accidental damage (Comprehensive & Premium plans)
Screen damage protection
Free pickup and delivery for repairs

Quality Assurance: All repairs are performed by certified technicians using genuine parts. Your satisfaction and device performance are our top priorities.

Shipping and Return Policy

Shipping Information

Nairobi: Same-day delivery available
Nationwide: 24-48 hours delivery
Free shipping: Orders over KSh 5,000
Standard shipping: KSh 300 within Nairobi, KSh 500 nationwide

Return Policy

Return window: 14 days from delivery
Condition: Items must be unused and in original packaging
Process: Contact us at +254 768463100 to initiate return
Refund timeline: 5-7 business days after we receive the item

Exchange Policy

Defective items can be exchanged within 7 days
Wrong items shipped will be replaced at no cost
Customer pays return shipping for size/color exchanges

👨‍💼

Customer Support

Usually replies instantly

Welcome to Yuu Electronics! 👋

Hi there! We're here to help. Ask us anything about our products, orders, or services.

Welcome to our site, if you need help simply reply to this message, we are online and ready to help.

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